If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

We are very sorry but dress collections are currently closed until October 2018.

Please email request@angelgownsaustralia.org.au with URGENT in the subject line.

No, you do not need to know how to sew to become a volunteer with Angel Gowns Australia. There are many other ways in which you can help.

Yes, all financial donations over $2 are tax deductable. If you require a receipt for a donation made, please email your name, address, reference number and amount to accounts@angelgownsaustralia.org.au for further information.

No, we are not affiliated with any other Angel Gown group. Angel Gowns Australia began on the 27th March 2014 and was the first Angel Gown Charity registered in Australia. Although there are many now with similar names, we are not affiliated with any of them, but thank them all for helping families when they need assistance.

Your order is very important to us and we take great pride in creating these special keepsakes to honour your baby's memory.

Our keepsakes are handcrafted, and as such there may be some slight irregularities between items. However, we offer an exceptionally high level of workmanship, and will replace an item that may fall short of these standards (excluding wear and tear).

Should your item arrive faulty or damaged, or you are not happy with the quality of your piece for any other reason, you may return the item in it's new and unused condition for an exchange or refund.

 

If your exchange or refund is due to an incorrect choice made during checkout, then all postage charges will apply.

Please contact us by email at accounts@angelgownsaustralia.org.au anytime to discuss your return. We will reply to you the within 2 days on how to return the product back to us.

    Personalisation errors made at no fault of Angel Gowns Australia are generally not entitled to an exchange, however exceptions can be made.
    There are NO EXCHANGES or REFUNDS given for simply changing your mind.

How To Return An Item:

    Please contact us - Accounts@angelgownsaustralia.org.au as soon as possible and let us know.
    We will arrange a replacement, or refund as per requested, to be sent to your listed address.

Most domestic items are posted via Australia Post.

You will receive an email from us once your order has been packed and issued a tracking number. This email will contain your tracking number and link you need to track your delivery.

For smaller items such as Pendants and earrings, we use Australia Post's letter service for these items.

We dispatch within 2 days same after payment is received.

Yes, you can have an Angel Gown garment made from yours or a family members dress. Depending on your location and available volunteer seamstresses, this can be completed within 4 days from receiving your dress.

If you would like more information, please email request@angelgownsaustralia.org.au