Your order is very important to us and we take great pride in creating these special keepsakes to honour your baby's memory.
Our keepsakes are handcrafted, and as such there may be some slight irregularities between items. However, we offer an exceptionally high level of workmanship, and will replace an item that may fall short of these standards (excluding wear and tear).
Should your item arrive faulty or damaged, or you are not happy with the quality of your piece for any other reason, you may return the item in it's new and unused condition for an exchange or refund.
If your exchange or refund is due to an incorrect choice made during checkout, then all postage charges will apply.
Please contact us by email at accounts@angelgownsaustralia.org.au anytime to discuss your return. We will reply to you the within 2 days on how to return the product back to us.
Personalisation errors made at no fault of Angel Gowns Australia are generally not entitled to an exchange, however exceptions can be made.
There are NO EXCHANGES or REFUNDS given for simply changing your mind.
How To Return An Item:
Please contact us - Accounts@angelgownsaustralia.org.au as soon as possible and let us know.
We will arrange a replacement, or refund as per requested, to be sent to your listed address.